Supporting our Members
The Fed is here to support you seven days a week, providing expert guidance and practical solutions to help your business run smoothly and profitably.
From resolving issues with suppliers and saving you time with hands-on advice, to helping you increase profitability through trusted partners and services, our experienced team is always on hand to give you the support you need – whenever you need it.
With The Fed behind you, you can focus on growing your business with confidence, knowing there’s a dedicated team ready to help you overcome challenges and seize new opportunities.
Your Contact Centre
The Fed’s Contact Centre is your first port of call for business support, available seven days a week. Our friendly, knowledgeable advisers are just a phone call away and ready to provide practical, tailored assistance to help your business succeed.
We make sure your concerns are fully understood and deal directly with the right people to resolve your issues quickly, or connect you to the correct support channel without delay.
News supply remains vital for many members, and we take it just as seriously. If you experience problems with your news wholesaler, we can intervene on your behalf to ensure your complaint is handled efficiently and fairly. With a 90% claim success rate, we help members secure the restitution they are entitled to.
Since relocating to Durham in 2012, our team has helped members recover over £2.5 million through successful interventions.
We pride ourselves on supporting you with every aspect of your business – so whatever the issue, try us today and join the thousands of members who already trust The Fed.
Need Our Advice
Need our advice, support or talk us about your member benefits?
Call 0207017888 – press option 2
*Free from UK landline phones only.
Charges may apply when calling from
abroad or from a mobile phone.
Email contactus@nfrn.org.uk
We’re here to help
Monday to Thursday 7am to 5pm
Fridays 7am to 4pm
Saturdays 7am to 11am
Sundays & Public Holidays 7am to 10.30am
We’re here to support you, protect you, and help your store succeed.
Our personal support services are designed to give members peace of mind and real-life help when it’s needed most.