About us

The Federation of Independent Retailers is one of Europe’s largest employers’ associations, with over 8,000 independent retail stores across the UK and Ireland.

Helping thousands of independent retailers thrive.

Independent retailers play a critical role in communities across the UK. They help raise much-needed funds for local causes, give young people their first jobs, keep a watchful eye out for more elderly or disabled customers, exclusively provide a store-to-door news delivery service and act as a gateway for bill payments. In short, independent retailers are the heart that keeps local communities beating.

100 વર્ષથી વધુ સમયથી, ફેડરેશન ઓફ ઇન્ડિપેન્ડન્ટ રિટેલર્સ (ફેડ) સ્વતંત્ર રિટેલર્સને વધુ નફાકારક અને સફળ વ્યવસાયો ચલાવવામાં મદદ કરવા માટે અસ્તિત્વમાં છે.

જ્યારે આપણે આપણા ઇતિહાસને ૧૮૪૦ના દાયકા સુધી શોધી શકીએ છીએ, ત્યારે જુલાઈ ૧૯૧૯માં લેસ્ટરમાં નેશનલ ફેડરેશન ઓફ રિટેલ ન્યૂઝએજન્ટ્સ (NFRN) - જે રીતે આપણે તે સમયે નામ આપવામાં આવ્યું હતું - નું પ્રથમ એકીકૃત પરિષદ યોજાયું હતું.

૧૦૬ વર્ષથી વધુ સમય પછી, આજના અત્યંત સ્પર્ધાત્મક બજારમાં, ફેડનું સભ્યપદ હજુ પણ હજારો સ્વતંત્ર રિટેલર્સને વ્યવહારુ મદદ અને સહાય, વ્યાપારી સહાય, સોદા અને ખરીદીની તકો, ઇવેન્ટ્સ, કુશળતા અને સેવાઓ દ્વારા વેપારનો લાભ આપે છે.

અમે સરકારી અને સંસદીય સ્તરે સભ્યોના હિતોનું સક્રિયપણે પ્રતિનિધિત્વ કરીએ છીએ, અને અમે આ ક્ષેત્ર માટે સત્તાવાર સરકારી રેફરલ સંસ્થા છીએ. સ્વતંત્ર રિટેલર માટે એક શક્તિશાળી અવાજ હોવાનો અમને ગર્વ છે.

રાષ્ટ્રીય પ્રમુખના નેતૃત્વમાં રાષ્ટ્રીય અધિકારીઓની એક ટીમ NFRN ના વાર્ષિક પરિષદ દ્વારા ચૂંટાય છે જે સ્થાનિક શાખાઓ અને જિલ્લાઓથી લઈને એક્ઝિક્યુટિવ કાઉન્સિલ સુધી પહોંચતા લોકશાહી સભ્યપદ માળખાની ટોચ પર બેસે છે.

અમારા સભ્ય-કેન્દ્રિત અભિગમ અને 106 વર્ષના રિટેલ અનુભવ સાથે, આજના સ્વતંત્ર રિટેલરને ફેડ જેટલી મદદ કોઈ સંસ્થા કરતી નથી.

અને એક બિન-લાભકારી સંસ્થા તરીકે, અમે હંમેશા અમારા સભ્યપદના શ્રેષ્ઠ હિતમાં જ કામ કરીએ છીએ.

 

Membership of the Fed consists of a variety of independent retailers, including:

  • NEWSAGENTS
  • PETROL FORECOURTS
  • CONFECTIONERS
  • HOME NEWS DELIVERY OPERATORS/ROUNDSMEN
  • CARD & STATIONERY SHOPS
  • CONVENIENCE STORES
  • FLORISTS
  • POST OFFICES

Our history

Founded in Leicester in 1919, our roots actually stretch back to 1893. For over a century, we’ve championed independent retailers as the National Federation of Retail Newsagents (NFRN). In 2021, we became the Federation of Independent Retailers, a name that better reflects the diverse members we proudly represent.

Our objectives

  • To be the voice of the independent retailer.
  • To be recognised by the industry and government as a key and influential retail membership organisation.
  • To provide commercial support by operating as a collective trading group, delivering positive benefits to members that enable them to run financially successful businesses.
  • To ensure we operate efficiently while providing a structure that is relevant to the needs of members in a
    challenging and ever-changing marketplace

Membership services

The Membership Service Team are the Membership Service Managers and admin that facilitate all aspects of Branch, District meetings and events needs,  as well as the Annual Conference & National Awards

General inbox with any queries: memberservices@nfrn.org.uk

Political engagement

સરકારના દરેક સ્તરે સ્વતંત્ર રિટેલરોનો અવાજ સાંભળવામાં આવે તે સુનિશ્ચિત કરવા માટે ફેડ સક્રિયપણે રાજકીય ઝુંબેશને સમર્થન આપે છે.

From lobbying for security grants to help small businesses strengthen their protection measures, to creating practical guidance like our Vape Guide to help members navigate the single-use vape ban introduced in June, we work hard to make sure members are informed, supported, and represented on the issues that matter most to them.

If you have any questions about the Fed’s Political Engagement work, contact our Political Engagement Coordinator douglas.oliver@nfrn.org.uk

Business development

As a brand or supplier, you can secure advertising space or submit sponsored content that resonates with our readers, ensuring visibility and engagement amongst decision makers in the convenience channel.

Our Team

Senior National Officials
The Fed’s Presidents

Hetal Patel

National President
Hetal began his retail journey in 1998, has held multiple branch and district leadership roles within the Fed, and was elected National President in June 2025.

Hemanshu Patel

National Vice President
Hemanshu Patel, owner of Saltwood General Stores and director of a community interest company, has held multiple branch and district roles within the Fed, becoming South East District President in 2024.

Craig Etchells

National Deputy Vice President
Craig, raised in a family of retailers, joined the Fed after university and now runs C&W Etchells with his family and team.

The Executive Council

Chaired by the National President, the Executive Council administers all affairs of the Federation and
comprises representatives across all districts.

Hussan Lal

St Mirren Food Store
67 Love Street, Paisley
Renfrewshire PA3 2EG
T: 07903 467870
E: hussanlal1@outlook.com

Colin Reed

Newsagents
5 St Albans Row
Carlisle CA3 8JF
T: 07901 620584
E: cjrcolin@btinternet.com

Jason Birks

Moscis Ltd
Sunderland Road
Horden, Durham SR8 4PF
T: 07985 219800
E: jasonbirks@me.com

Andrew Taylor

Taylor Todays
314 Southcoates Lane, Hull
North Humberside HU9 3TN
T: 07789 136693
E: taylor314ctn@hotmail.co.uk

Muntazir Dipoti

Todmorden News Centre
15 Bridge Street
Todmorden OL14 5AQ
T: 07970 632167
E: monty-1977@hotmail.co.uk

Sas Patel

Go Local Extra
Albert Royds Street
Rochdale OL16 5AA
T: 07967 621012
E: bargainbooze@sky.com

Suresh Patel

Premier Upholland Ltd
11-13 Dingle Road, Upholland
Lancashire WN8 0EN
T: 07830 347838
E: suri.patel@gmail.com

Sunilkumar (Sunil) Patel

Norwich Road Food Store
39 Norwich Road, Off Parker Drive, Leicester LE4 0LR
T: 07877 210561
E: patelsunil@hotmail.co.uk

Ketan Lakhani

Jack In The Box
11 Cara Close, Stoney Gate
Leicester LE2 3UD
T: 07940 244794
E: ketanlakhani11@yahoo.co.uk

Narinder Randhawa

Main Road
Great Haywood
Staffs ST18 0SW
T: 07974 085702
E: GHSpar18@gmail.com

Julia Bywater

Bywater News
8 The Arcade, Kent Street
Upper Gonal, Dudley DV3 2DA
T: 074559 54682
E: juliabywater@hotmail.co.uk

Vince Malone

Tenby Stores and Post Office
Ruabon House, South Parade
Pembrokeshire SA70 7DL
T: 07958 235701
E: tenby@mail.uk

Andrew White

Wottons Farm
Broadhempston, Totnes
Devon TQ9 6BB
T: 07779 518940
E: noowhite@hotmail.com

Devendra Patel

This & That
16 High Street, Plaistow
London E13 0AJ
T: 07956 420062
E: dpatel0076@aol.com

Alpesh Patel

Premier
5 Station Road Wheathampstead
St Albans AL4 8BU
T: 07903 080078
E: alpesh.patel@nfrn.org.uk

Anant Patel

Gays Newsagent
28/30 Fore Street
Hertford, Herts SG14 1BY
T: 07850 890035
E: anantpatel247@gmail.com

Ashish Patel

Premier
31-33 St Martin’s Hill
Canterbury CT1 1PU
T: 07814 279726
E: patelashish_2001@yahoo.com

Viral Joshi

The Village Shop, High Street
St Margarets at Cliffe
Dover CT15 6AU
T: 07957 716280
E: shreesavaltd@gmail.com

Judith Mercer

Hamilton News
7 Greenway, Cregagh Road
Northern Ireland BT6 0DT
T: 07771 765263
E: hamiltonnews@btconnect.com

Martin Mulligan

Mulligan’s Londis Athlone
Roscommon Road, Athlone
Co Westmeath N37 P6Y9
T: 0035 3872 419171
E: info@mulligansathlone.ie

Standing Orders Comittee

The Standing Orders Committee elected by the Executive Council shall, at a meeting or meetings held before Annual Conference begins, prepare the
preliminary and final agendas.

Kieran McDonnell – Chair

28 Garsdale Road
Whitley Bay
Tyne and Wear NE26 4NU
T: 07961 117342
E:kieranmcdonnell2005@yahoo.co.uk

Fred Pezhman

55 Mason Crescent
Wolverhampton WV4 4DT
T: 07790 867459
E: fpezhman@hotmail.co.uk

Nalin Kotecha

3 Cedar Close
Chesham HP5 3LL
T: 07973361603
E: kotecha.nalin@gmail.com

Charles Pegram

Fairlawn
Tally Ho Road, Shadoxhurst
Ashford TN26 1HW
T: 01233 733767
E: charlespegram@hotmail.com

Taswinder Sangha

Freshgos Holgate
25a Boroughbridge Road
Acomb, York YO26 5RT
T: 07980 710016

National Trustees

The National Trustees shall be three in number, must be members of the
Federation and shall be elected by and answerable to the Federation at Annual
Conference, but should not be elected members of the Executive Council.

Ferhan Ashiq

Levenhall Village Store
3 Ravensheugh Road
Musselburgh EH21 7PS
T: 07793 815986
E: ferhan.ashiq@nfrn.org.uk

Nilesh Patel

Nils Convenience Store
279 New North Road, Ilford
Essex IG6 3DX
T: 07887 721052
E: nilesh.patel@nfrn.org.uk

Mike Mitchelson

Brampton Post Office
5-7 Front Street, Brampton
Cumbria, CA8 1NN
T: 07774 781724
E: mike.mitchelson@nfrn.org.uk

Management
Key management staff

Phil Jaggard

Member and Development Director
Phil, with over 35 years of retail experience, joined the Fed in 2021 and now leads field operations and membership services, driving record-breaking recruitment.

Brian Murphy

News and Operations Director
Brian, with extensive retail and field experience, joined the Fed in 2005 and now oversees news operations, technology, the Contact Centre, CRM, and external services.

Adrian Page

Business and Engagement Director
Adrian joined the Fed in 2021 and now leads business development, communications, marketing, and political engagement, bringing 20 years’ experience supporting independent retailers at Nisa.

The Field Team
Our Membership Development Executives (MDEs)

Our MDE’s are the face of the Federation, their primary role is to attract as many new members as possible to join the Fed in their designated territories.

We have a team of MDEs who cover the UK and Republic of Ireland, based geographically in numerous territories, enabling them to react and respond quickly to the needs of all retailers.

The MDEs also visit current members to ensure they are fully up to date on all areas of the organisation and its benefits, and that all members are maximising everything we do to help you make money, save money and make business easier.

To get in touch with your local MDE, you can find their contact details and the area they cover below

London

Andrea Parlagreco

Membership Development Executive

East Anglia & Southeast

Trev Harper

Membership Development Executive

Northeast & Scotland

Kayleigh Shaw

Membership Development Executive

Ireland

David McKeown

Membership Development Executive

West Midlands

Kulvinder (Kully) Kumar

Membership Development Executive

Northwest

Jon Rowles

Membership Development Executive

South Wales & Southwest

Karuna Prasad Rao

Membership Development Executive

Yorkshire & East Midlands

Simon Hooley-Rice

Membership Development Executive

Jobs
Join a winning team

Looking for a new challenge with an organisation respected across industry, government and the media?

Are you ready to shape services and support that offer genuine value to independent retailers battling in challenging market conditions?

We’re always on the search for energetic, driven and problem-solving people who are as comfortable working in a team as they are on their own.

Use the tool below to browse our latest vacancies.

બંધ કરો
બંધ કરો

Hetal Patel

National President
Hetal’s retail journey began in 1998 in South Wales with a newsagents. He joined the Fed that same year. After five years, he took a break from retailing. In 2004, he took over his current shop in Maidenhead and rejoined the Fed, being active within the Windsor and Maidenhead Branch (now Bucks and Berks). Hetal has been branch president three times, as well as being its trustee.

Since 2015, Hetal has served as a London district councillor. He sits on the London district executive and in 2018 was elected district president.

Previously, Hetal has been a national councillor and a member of the National Finance Committee. He was elected National President in June 2025.

બંધ કરો

Hemanshu Patel

National Vice President
Hemanshu Patel is the owner of Saltwood General Stores and the director of a community interest company that produces publications and runs the annual We Love Hythe Life Food Festival. With a passion for supporting businesses, Hemanshu was Chairman of the Hythe Business and Tourism Association for five years until 2023.

A Fed member since 2004, he was elected South East District Vice President in 2023 and District President in 2024. Hemanshu has also served as branch secretary for the Folkstone and East Kent branches for several years.

બંધ કરો

Craig Etchells

National Deputy Vice President
Craig was destined for a role in retail and the Fed from birth! His parents owned their first store on Beech Road, Chorlton-cum-hardy, Manchester in 1968, becoming NFRN members immediately. Craig grew up learning the trade and started working full-time at the store after leaving university in the summer of 1995.

Following in their footsteps, he officially joined the Federation after a visit from the local rep. Now, with wife Barbara, brother Chris, nine staff and 14 newspaper deliverers, Craig runs C&W Etchells.

બંધ કરો

Phil Jaggard

Member and Development Director
Phil has gained vast experience in retail roles for over 35 years, ranging from sales assistant, store manager and regional manager roles, working with smaller independent retail chains, running his own retail business and with multiple experience gained with One Stop and Nisa Retail where for 16 years he worked with independent retailers.

With extensive retail and field sales experience, Phil brings a wealth of knowledge to the Fed. Joining in 2021, Phil has responsibility for field operations and membership services, and has seen a record-breaking success in member recruitment.

બંધ કરો

Brian Murphy

News and Operations Director
With significant news and field based experience gained from working in multiple retail groups and in wholesaling, Brian joined the Federation in 2005. He is responsible for the news operations and technology departments, the Contact Centre, the CRM and external consultants and services.
બંધ કરો

Adrian Page

Business and Engagement Director
Adrian joined the Fed in July 2021 as head of business development.
Before that, he spent 20 years at Nisa, heading up its Direct to Store business channel where he gained valuable experience within a member owned organisation, supporting independent retailers in the convenience sector. With a good understanding of delivered wholesale and symbol group business models and how they operate, he brings experience of leading commercial teams and developing strategies to deliver revenue streams and benefits.

Adrian is responsible for the business development, communications, marketing and political engagement departments.