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The Fed is here to support you seven days a week, providing expert guidance and practical solutions to help your business run smoothly and profitably.

The Fed supports members both in and out of their store, seven days a week. From resolving supplier issues, saving you time with practical business advice, and helping you improve profitability through trusted partners, our expert team is always on hand to support your business.

That support goes beyond work. We’re here for you personally too, with services that offer real peace of mind, including financial help during serious illness or bereavement, access to charitable funds in times of hardship, and FedPlus, our exclusive benefits portal giving you, your family, and your staff discounts with leading brands.

With The Fed behind you, you can focus on growing your business with confidence, knowing support is always there when you need it.

Business Support

We are dedicated to giving independent retailers across the UK the practical support, resources, and representation they need to thrive. Our mission is simple: to help local shops save money, save time, and stay competitive in a rapidly changing retail environment.

We offer expert business guidance tailored to the day-to-day challenges retailers face. From resolving supply chain issues to navigating industry regulations, our team provides clear, dependable advice whenever you need it. Members also gain access to specialist legal support, including help with employment matters and contracts—ensuring you’re protected and informed at every step.

To help retailers reduce costs, The Fed negotiates exclusive member-only deals and discounts with leading suppliers. These savings cover everything from energy and card payments to business services, insurance, and retail essentials. Many members recover the cost of their membership several times over each year through these benefits alone.

We also provide practical operational tools, including template policies, signage, HR documents, and guidance packs designed specifically for independent retailers. Whether you’re improving store security, managing staff, or introducing new services like home delivery, we give you the resources to do it confidently.

As the voice of independent retailers, The Fed offers strong advocacy and representation at national and local government level. We campaign on issues such as business rates, crime, sustainability, and supplier practices—ensuring your concerns are heard where it matters most.

We’re here to support you, protect you, and help your store succeed.

The Fed Legal Hub

Members have access to the Fed Legal Hub

The Legal Hub is an ever-growing online resource designed to support both you and your business across a wide range of legal topics.

Powered by Lyons Davidson Solicitors, the Legal Hub features articles, guidance notes, and updates on key areas such as employment law, tenancy rights, and more.

 

With Legal Hub, you’ll have access to:

 

  • Legal Articles & Videos

Covers topics such as tenancy issues, significant changes in law, employment and commercial property queries and tips for employers and business owners.

 

  • Legal Health Check

Assess your current legal position and identify any gaps, risks, or areas where advice could help. Your results will guide you on the next steps to protect your business , yourself and your family.

 

  • Online Legal Document Library

Use interactive templates to easily create your own legal documents through a simple Q&A process including:

– Wills

– Family matters

– Home & housing

– Employment

– Consumer disputes

Legal helpline & advice

As part of most membership packages, you can also access a 24/7 Legal Assistance service.

If your issue can’t be fully resolved via the helpline advisor and involves a litigation dispute, you’ll be referred to a legal solicitor will assess your case and outline a plan of action.

In some cases, the solicitor may assist you in completing an application to gain a Voluntary Donation. Applications are reviewed and decided by the Fed’s benefit committee consisting of your fellow members like you.

Access your Legal Hub here:

https://www.lyonsdavidson.co.uk/fedlegaldocs/

Access to the 24 / 7 Helpline is via the Federation Contact Centre

Phone 0207 0178880 and select option 3

Personal Support

Support goes beyond your business — it’s about looking after you. Our personal support services are designed to give members peace of mind and real-life help when it’s needed most. 

From bereavement and serious illness benefits that provide financial reassurance during difficult times. To access to our charitable funds offering additional support for members in hardship, we’re here when it matters. 

Members also enjoy FedPlus, an exclusive benefits portal that unlocks discounts from hundreds of leading brands like Apple, Qatar Airways, and Halfords — helping you, your family and also your staff, save money on everyday purchases and big-ticket items alike. 

फेडप्लस

FedPlus is the latest exclusive benefit available to members, giving you access to a wide range of money-saving offers designed to reduce everyday living costs. You’ll also be able to purchase discounted gift cards for the UK’s leading supermarkets, helping you save on your weekly grocery shop.

Here are just some of the benefits you can enjoy:

  • Health and Fitness: Stay active and save with offers on sportswear, nutrition, smartwatches, fitness subscriptions, and even online GP access.
  • Home and Car Essentials: Cut costs on everyday necessities – from household appliances and mobile phones to car servicing, car hire, breakdown cover, and MOTs.
  • Food and Drink: Receive discounts on groceries, fine wines, dining out, takeaways, and even beer subscriptions delivered straight to your door.
  • Fashion and Tech: Save on leading brands such as Charles Tyrwhitt, Dell, John Lewis, ASOS, and M&S – online and in-store.
  • Entertainment: Enjoy discounted cinema tickets, theatre shows, magazines, books and popular streaming services for less.
  • Travel and Experiences: Whether you’re planning a weekend getaway or a luxury holiday, you can save on hotels, package holidays, theme parks, car hire, airport parking, and even foreign currency.

 

These member-only offers are updated frequently, giving you access to new deals and even more ways to save.

Save Smarter with the FedPlus App – Discounts in Your Pocket

Unlock exclusive retailer discounts anytime, anywhere with the FedPlus app. Browse, search, and redeem offers instantly – all from your smartphone. Designed for busy independent business owners, it’s the easiest way to save on everyday essentials.

Every pound counts when you run your own business. फेडप्लस helps you stretch your budget further, offering deals on groceries, travel, dining, and more – all from trusted brands you know and love.

Stay ahead with constantly updated offers that make your membership work harder for you. From last-minute travel discounts to lunchtime deals and home essentials savings, the FedPlus app keeps all your offers within reach.

Getting started is simple

  • Log in to your member benefits account through the Federation of Independent Retailers website.
  • Follow the step-by-step instructions to download and install the FedPlus app on your mobile device.
  • Open the app, browse offers, and start saving instantly.
  • It’s that easy. No complicated setup, no long forms – just great savings wherever you go.

Don’t miss out – download the FedPlus app today and start saving on the things that matter most.

एनएफआरएन चैरिटेबल फंड

Funds to help members and their families during times of hardship, illness, or exceptional circumstances.

 

Ratcliffe Fund

For members who have fallen on hard times and require emergency support .e.g. experienced a flood and waiting for an insurance claim to come through)

The Ratcliffe fund can award someone that is physically attacked and injured only and at the discretion of the benefits committee.

 

Carl Bridgewater Fund

The Fed’s Carl Bridgewater Fund can be used to reward and retain your young staff.

The fund can help in 3 ways:

  • Empower your staff’s future with education or training
  • Reward your staff’s act of bravery
  • Help with the costs of stolen or damaged bicycles.
  1. How the fund supports your staff’s education

If you employ young news deliverers or shop staff (aged 16-25), you can use the Fed’s Carl Bridgewater Fund of up to £1,000 to:

  • Fund online training for retail staff – building confidence and knowledge to be able to help run stores
  • Help employees with equipment to be able to do courses online
  • Charity expeditions at home or abroad.

Criteria:

To benefit from funding of up to £1,000 for the chosen activity, applicants are required to:

  • Detail the activity they intend to pursue. Demonstrate the impact and outcome the funding will achieve
  • Provide confirmation letters and invoices from the company providing the activity
  • Be an employee of a member of the Fed
  • Provide a letter of recommendation from the member of the Fed along with their membership number
  • Submit a completed application form with supporting costs.
  1. Reward your staff’s act of bravery

Awards of up to £250 can be granted to those who have carried out acts of bravery during the service they provide such as helping a customer in dangerous situations or stopping crime.

  1. Help with stolen/damaged bicycle

The fund can also pay up to £250 towards the replacement or repair of bicycles stolen or damaged, or have suffered injury or harm as a result of the service they provide.

Criteria

To apply for the fund, please provide

  • Date of the incident
  • Name of member
  • Crime reference no.
  • Story of what happened

For more information or to apply for the fund, email benefits@nfrn.org.uk or call the Contact Centre at UK: 020 7017 8880 or ROI: 01 453 5822.

Fill in the form for the Carl Bridgewater Fund.

 

Empowering Young People

Carl Bridgewater covers Empowering Young People where if you employ news deliverers or young shop staff (16 to 25), you can use this fund to support and develop their skills in the following areas:

Education including: 

  • Funding online training for retail staff – building confidence & knowledge to be able to help run stores
  • Helping employees with equipment to be able to do courses online 
  • Family and welfare
  • Health
  • Sports 
  • Culture and leisure
  • Charity Expeditions at home or abroad

Criteria

To benefit from funding of up to £1,000 for your chosen activity, applicants are required to:

  • Detail the activity they intend to pursue. Demonstrate the impact and outcome the funding will achieve
  • Provide confirmation letters and invoices from the company providing the activity
  • Be an employee of a member of the Fed
  • Provide a letter of recommendation from the member of the Fed along with their membership number
  • Submit a completed application form with supporting costs

Click here to download the application form.

 

Awards

Applicants will be considered on the basis of merit by the Benefits Committee on a monthly basis and the committee’s decision will be final. Grants will not be automatically awarded. Successful applicants will receive funding up to a maximum of £1,000.

Other Benefits of the Fund

  • The fund can also pay up to £250 towards the replacement or repair of bicycles stolen or damaged, or have suffered injury or harm as a result of the service they provide ( Crime Reference Number required )
  • Awards can be granted to those who have carried out acts of bravery during the service they provide.

To apply please email benefits@nfrn.org.uk. Please attach any supporting documents.

 

Hardship Fund

A discretionary payment of up to £1,000 to any member (or member’s spouse/partner) in membership for a minimum of 1 year who is in extreme difficulty following the death of their spouse/ partner.

Such funds will be released from the NFRN Benefits Fund subject to agreement by the National Trustees and in line with any relevant HMRC guidelines regarding provident benefits.

 

Convalescence fund

A grant of up to a max. of £1,000 in any 5 year period (T&Cs apply)

Qualification:

One year’s membership

This charity is administered by the NFRN Convalescence Trustees and applications can be made from a member affected by a prolonged and serious medical condition which has resulted in hardship and the need for convalescence and/or respite care.

To make a claim, use the Convalescence and Respite application form, available through the Benefits department at Head Office.

Half Convalescence & Respite Benefit – Members joining over the age of 60 years.

Fill in the form for the Convalescence fund.

व्यक्तिगत लाभ

Serious illness benefit

Grants of up to £600 in any 5-year period for members who are suffering from a serious illness (this is not an income protection scheme).

Qualification:

One year’s membership. Full members, Full partner and Full multiple, and Affiliate members are eligible.

Serious Illness benefit is paid at the sole discretion of the Benefits Committee in cases of significant and long-term, life changing or life threatening illness.

To make a claim for Serious Illness Benefit, we require the member to complete the Serious Illness Benefit application form and attach the relevant supplementary evidence within three months of the serious illness diagnosis.

Application for Serious Illness Benefit.

Apply Online and attach your applications & supporting documents. Send your application to benefits@nfrn.org.uk

 

Personal Accident Benefit for News Deliverers

Death – £2,000

Loss of hand, foot, limb, eye or permanent incapacity  – £1,000

For newspaper deliverers of 13 years of age or over according to the individual by-laws in their area.

This benefit is applicable to accidents occurring when employed as a news deliverer on foot or by bicycle, but does not apply to accidents occurring from the use of motorised transport.

Claims must be made in writing to the NFRN had office within six weeks of the occurrence of the injury and, in the case of death, must be accompanied by a Death Certificate and a letter of authority from the member, authorising The Benefits Department to deal with the matter on his/her behalf and to make payment to the deliverer’s legal representative.

Accidents occurring in other circumstances, or when the news deliverer diverts from the direct route to or from his/her place of residence, will not be payable under this benefit but will be submitted to the National Trustees for consideration.

For the bereavement benefit we need the actual Death cert and have to send the letter to the nominee who we have on file so that will have to remain postal

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